Privacy Policy

1. Personal data

We collect, process and use personal data only with your consent, in fulfilment of your order, or if there is another legal basis in accordance with the EU General Data Protection Regulation (GDPR). This is in compliance with the GDPR and civil law provisions.

We only collect personal data that are required for the performance and processing of the services to be provided by us or data that you have voluntarily provided to us.

Personal data are all data containing individual details about personal or factual circumstances, e.g. name, address, e-mail address, telephone number, date of birth, age, gender, national insurance number, video recordings, photos, etc. Sensitive data, such as health data, may also be included.


2. Hosting, access data and cookies

2.1 Hosting

The hosting services used by us are intended to provide the following services: infrastructure and platform services, computing capacity, storage space and database services, security services as well as technical maintenance services, which we use for the purpose of operating the website. Hereby, we, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta data and communication data of customers, interested parties and visitors to this website on the basis of our legitimate interests in the efficient and secure provision of our website pursuant to Art. 6 (1) Sentence 1 (f) GDPR in conjunction with Art. 28 GDPR.


2.2 Access data

We collect information about you when you use this website. We automatically collect information about your usage behaviour and your interaction with us and record data about your computer or mobile device. We collect, store and use data about every access to our website (so-called server log files). Access data include:

  • Name and URL of the accessed file
  • Date and time of access
  • Transferred data volume
  • Report on successful access (HTTP response code)
  • Browser type and version
  • Operating system
  • Referrer URL (i.e. the previously visited page)
  • Websites that are accessed by the user's system via our website
  • Internet service provider of the user
  • IP address and the requesting provider

We use these log data, without assigning them to you personally or otherwise profiling them, for statistical evaluations for the purpose of operating, safeguarding and optimising our website, but also to anonymously record the number of visitors to our website (traffic), including the extent and type of use of our website and services, as well as for accounting purposes to measure the number of clicks received from cooperation partners. This information allows us to provide personalised and location-based content and to analyse traffic, troubleshoot and improve our services. This also constitutes our legitimate interest according to Art. 6 (1) Sentence 1 (f) GDPR. We reserve the right to check the log data retrospectively if there is a justified suspicion of unlawful use based on concrete indications. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or for the provision of a service or the billing of a service, e.g. if you make use of one of our offers. After cancelling the order process or after receipt of payment, we delete the IP address if it is no longer required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offence in connection with the use of our website. Furthermore, we store the date of your last visit as part of your account (e.g. when registering, logging in, clicking links etc.).


2.3 Cookies

We use so-called session cookies to optimise our website. A session cookie is a small text file that is sent by the respective servers when you visit a website and which is temporarily stored on your hard drive. This file as such contains a so-called session ID, with which various requests from your browser can be assigned to the joint session. This allows your computer to be recognised when you return to our website. These cookies are deleted after you close your browser. To a small extent we also use persistent cookies (these too, are small text files that are stored on your terminal device), which remain on your terminal device and enable us to recognise your browser on your next visit. These cookies are stored on your hard drive and delete themselves after the specified time. Their service life varies from 1 month to 10 years. This enables us to present our offer to you in a more user-friendly, effective and safe manner and, for example, to display information on the page that is specifically tailored to your interests. Our legitimate interest in the use of cookies pursuant to Art. 6 (1) Sentence 1 (f) GDPR is to make our website more user-friendly, effective and secure. For example, the following data and information is stored in the cookies:

  • Log-in information
  • Language settings
  • Entered search terms
  • Information on the number of visits to our website and the use of individual functions of our website. When the cookie is activated, it is assigned an identification number but your personal data are not assigned to this identification number. Your name, IP address or similar data that would enable the cookie to be assigned to you are not embedded in the cookie. On the basis of cookie technology, we only receive pseudonymised information, for example about which pages have been visited, etc. You can set your browser such that you are informed in advance about the placing of cookies and can decide on a case-by-case basis whether you are to be informed in advance about the placing of cookies and can then decide individually whether you exclude the acceptance of cookies for specific cases or in general, or that that cookies are blocked completely.


2.4 Data for the fulfilment of our contractual obligations

We process personal data that we need to fulfil our contractual obligations, such as name, address, e-mail address, products ordered, invoicing and payment data. The collection of these data is necessary for concluding the contract. Deletion of the data is performed after expiry of the warranty periods and legal retention periods. The legal basis for the processing of these data is Art. 6 (1) Sentence 1 (b) GDPR, as these data are required so that we can fulfil our contractual obligations to you.


2.5 E-mail contact

If you contact us (e.g. by e-mail), we will process your details to process the enquiry and for the event that follow-up questions arise. If data processing is performed to implement pre-contractual measures, which are executed following your request, or, if you are already our customer, for the implementation of the contract, the legal basis for this data processing is Art. 6 (1) Sentence 1 (b) GDPR. We only process additional personal data if you consent to this (Art. 6 (1) Sentence 1 (a) GDPR) or if we have a legitimate interest in processing your data (Art. 6 (1) Sentence1 (f) GDPR). A legitimate interest can, for example, be the ability to respond to your e-mail.


3. Google Analytics

We use Google Analytics, a web analysis service provided by Google, Inc. ("Google"). Google Analytics uses so-called "cookies", which are text files stored on your computer, and which enable an analysis of your use of the website. The information generated by the cookie about the use of this website by visitors to the pages is generally transmitted to a Google server in the USA where it is stored. This also constitutes our legitimate interest according to Art. 6 (1) Sentence 1 (f) GDPR. Google has subjected itself to the Privacy Shield Agreement concluded between the European Union and the USA and has been certified. By doing so, Google is committed to complying with the standards and regulations of European data protection law. You can obtain more information from the entry linked below: We have activated IP anonymisation on this website (anonymizeIp). This means that your IP address will be abbreviated beforehand by Google within the member states of the European Union or other contracting states to the Agreement in the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA where it is then abbreviated. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and Internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. In addition, you can prevent the transmission of the data generated by the cookie and related to your use of the website (including your IP address) to Google as well as the processing of these data by Google by downloading and installing the browser plugin available under the following link:


4. Retention period 

Unless specifically stated, we only store personal data for as long as it is necessary to fulfil the purposes pursued. In some cases, the legislator provides for the retention of personal data, for example in tax or commercial law. In these cases, we will only continue to store the data for these legal purposes, and will not process them in any other way, and will delete them after the legal retention period has expired.


5. Your rights as a data subject affected by data processing

Under applicable laws, you have various rights regarding your personal data. If you wish to exercise these rights, please send your request to us by e-mail or by post. The following gives you an overview of your rights.


5.1 Right to confirmation and information

You have the right to receive transparent information about the processing of your personal data. In specific:

You have the right to obtain confirmation from us at any time as to whether personal data relating to you are being processed. Should this be the case, you have the right to request information from us free of charge about the personal data stored about you, together with a copy of these data. Furthermore, there is the right to the following information:

  1. the purposes of processing;
  2. the categories of personal data being processed;
  3. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organisations;
  4. if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
  5. the existence of a right to rectification or deletion of personal data concerning you or to restriction of processing by the controller or a right to object to such processing;
  6. the existence of a right of appeal to a supervisory authority;
  7. if the personal data are not collected from you, all available information about the origin of the data;
  8. the existence of automated decision-making, including profiling, pursuant to Article 22 (1) and (4) GDPR and - at least in these cases - meaningful information about the logic involved and the scope and intended effects of such processing for you.

If personal data are transferred to a third country or to an international organisation, you have the right to be informed about the appropriate safeguards pursuant to Art. 46 of the GDPR in connection with the transfer.


5.2 Right to correction

You have the right to demand that we correct and, if necessary, complete personal data relating to you. You have the right to demand that we immediately correct incorrect personal data relating to you. Taking into account the purposes of processing, you have the right to demand the completion of incomplete personal data - also by means of a supplementary declaration.


5.3 Right to deletion ("Right to be forgotten")

In a number of cases we are obligated to delete personal data relating to you. In specific:

Pursuant to Article 17 (1) GDPR, you have the right to demand that we delete personal data relating to you immediately and we are obligated to delete personal data immediately if one of the following reasons applies:

  1. The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
  2. You have revoked your consent on which processing was based pursuant to Art. 6 (1) Sentence 1 (a) GDPR or Art. 9 (2) (a) GDPR and there is no other legal basis for processing.
  3. You object to processing pursuant to Article 21 (1) GDPR and there are no overriding legitimate grounds for processing, or you object to processing pursuant to Article 21 (2) GDPR.
  4. The personal data have been processed unlawfully.
  5. The deletion of the personal data is necessary for compliance with a legal obligation under Union or Member State law to which we are subject.
  6. The personal data were collected in relation to services offered by the information company pursuant to Art. 8 (1) GDPR.

If we have made the personal data public and we are obligated to delete these pursuant to Article 17 (1) GDPR, we shall take reasonable steps, including technical measures, taking into account the available technology and cost of implementation, to inform the data controllers responsible for processing the personal data that you have demanded that they delete all links to these personal data or copies or replications of these personal data.


5.4 Right to restrict processing

In a number of cases, you are entitled to demand that we restrict the processing of your personal data. In specific:

You have the right to demand us to restrict processing if one of the following conditions is given:

  1. you dispute the accuracy of the personal data, namely for a period of time that allows us to verify the accuracy of the personal data,
  2. if processing is unlawful and you refused deletion of the personal data and instead demanded restriction of the use of the personal data;
  3. if we no longer require the personal data for the purposes of processing yet you need the data to assert, exercise or defend legal claims, or
  4. if you have objected to processing pursuant to Art. 21 (1) GDPR, as long as it has not yet been determined whether the legitimate reasons of our company outweigh yours.


5.5 Right to data portability

You have the right to obtain, transmit or have us transmit personal data relating to you in a machine-readable format. In specific:

You have the right to receive the personal data concerning you and which you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transfer these data to another controller without hindrance from us, provided that firstly, processing is based on consent pursuant to Art. 6 (1) Sentence 1 (a) GDPR or Art. 9 (2) (a) GDPR or on a contract pursuant to Art. 6 (1) Sentence 1 (b) GDPR and secondly, that processing is performed with the aid of automated processes. When exercising your right to data portability in accordance with Section 1, you have the right to arrange for the personal data to be transferred directly from us to another controller, insofar as this is technically feasible.


5.6 Right to object

You also have the right to object to the lawful processing of your personal data by us if this is justified by your particular situation and our interests for processing are not outweighed. In specific:

Based on reasons arising from your particular situation, you have the right to object at any time to the processing of personal data relating to you that is performed on the basis of Art. 6 (1) Sentence 1 (e) or (f) GDPR; this also applies to profiling based on these provisions. We no longer process the personal data unless we can demonstrate compelling legitimate grounds for processing which override your interests, rights and freedoms, or if processing is for the purpose of asserting, exercising or defending legal claims. If personal data are processed by us for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such promotion; this also applies to profiling insofar as it is associated with such direct marketing. Based on grounds arising from your particular situation, you have the right to object to the processing of personal data concerning you which is performed for scientific or historical research purposes or for statistical purposes pursuant to Article 89 (1) GDPR, unless processing is necessary for the performance of a task performed in the public interest.


5.7 Automated decisions including profiling

You have the right not to be subjected to a decision based solely on automated processing - including profiling - which creates legal effects concerning you or significantly affects you in a similar manner. Automated decision-making based on the collected personal data does not take place.


5.8 Right to revoke consent under data protection law

You have the right to revoke consent to the processing of personal data at any time.


5.9 Right to appeal to a supervisory authority

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or place of the alleged infringement, if you consider that the processing of personal data concerning you is unlawful.


6. Data security

We make every effort to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities. Your personal data are transmitted encrypted by us. This applies to your orders as well as the customer login. We use the SFL coding system, but wish to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Absolute protection of the data against access by third parties is not possible. To safeguard your data, we maintain technical and organisational security measures in accordance with Art. 32 GDPR, which we continually adapt to state-of-the-art technology. We also cannot guarantee that our offer will be available at specific times; disruptions, interruptions or failures cannot be ruled out. The servers we use are carefully backed up on a regular basis.


7. Disclosure of data to third parties, no data transfer to non-EU countries

As a matter of principle, we only use your personal data within our company. If and insofar as we involve third parties in the performance of contracts, these will only receive personal data to the extent that the transfer is necessary for the corresponding service. In the event that we outsource specific parts of data processing ("contract processing"), we contractually oblige contract processors to use personal data only in accordance with the requirements of data protection laws and to assure protection of the rights of the data subject. Data transfer to bodies or persons outside the EU does not take place, nor is it planned.